Privacy Policy

Last updated: [INSERT: Date of last review]

1. Who We Are

Quality Resource Management Australia (ABN 98 673 803 609), trading as QRM Australia, is an Australian-registered business. We are the entity responsible for the personal information we collect and hold.

Contact details for privacy enquiries:
Email: contact@qrm.net.au
Phone: +61 434 717 938

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name
• Business name and ABN
• Email address
• Phone number
• State or territory of residence or operation
• Details of the services you are enquiring about
• Communications you send us (emails, form submissions, call recordings where applicable)
• Technical information collected automatically (IP address, browser type, pages visited — see Section 9)

We do not collect sensitive information (as defined in the Privacy Act 1988) unless you voluntarily provide it and we have a lawful basis to collect it.

3. How We Collect It

We collect personal information through:

• The enquiry form on this website
• Telephone calls and voicemail messages
• Email correspondence
• Signed service agreements and contracts
• Interactions through our call centre operations (where you are a client or the customer of a client)

Where practicable, we collect personal information directly from you. If we collect information about you from a third party, we will take reasonable steps to make you aware of the collection.

4. Why We Collect It and How We Use It

We collect and use personal information to:

• Respond to enquiries and provide quotes for our services
• Deliver contracted services to you or to the business you represent
• Communicate with you about your account or service
• Send service-related notices and updates
• Comply with our legal and regulatory obligations
• Improve the quality of our services

We will not use your personal information for direct marketing without your consent or without providing you a clear opportunity to opt out.

5. Who We Share It With

We may share your personal information with:

• International service partners — QRM Australia operates with the support of international service delivery partners. Your personal information may be disclosed to these partners solely for the purpose of delivering services you have contracted with QRM Australia. We take reasonable steps to ensure these partners protect your information consistently with Australian privacy law.
• Technology providers — we use third-party software for email, CRM, and website hosting. These providers may process data on our behalf and are bound by appropriate data processing agreements.
• Legal and regulatory bodies — where we are required by law, court order, or regulatory authority.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. How We Store and Protect It

We store personal information on secure systems with access controls, encryption where appropriate, and regular security reviews. We retain personal information for as long as is necessary to fulfil the purpose of collection or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

7. Your Rights — Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request that we correct personal information that is inaccurate, out of date, incomplete, or misleading.

To make an access or correction request, please contact us at contact@qrm.net.au. We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988. In some circumstances, we may decline a request and will explain the reason for doing so.

8. Complaints

If you believe we have handled your personal information in a manner that does not comply with the Privacy Act 1988 or the Australian Privacy Principles, you may lodge a complaint by contacting us at contact@qrm.net.au. We will acknowledge your complaint within a reasonable timeframe and aim to resolve it within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
GPO Box 5218, Sydney NSW 2001

9. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and to collect anonymous analytics data about how visitors use our site. This data is not personally identifiable. You may configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling cookies may affect some functionality of this website.

We may use third-party analytics tools (such as Google Analytics) which collect anonymised usage data. These tools are subject to their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "last updated" date. We encourage you to review this policy periodically.