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Appointment Setting Service — Australia

Your diary managed. Without you managing it.

QRM Australia's appointment setting team handles your entire scheduling workflow — inbound and outbound booking calls, confirmations, reminders, and rescheduling — so your team arrives at meetings, not voicemail.

Full Diary ManagementAutomated RemindersReschedule Handling24/7 AvailabilityAustralian-Owned
Full Diary Management
Automated Reminders
Reschedule Handling
24/7 Availability
What We Deliver
Our service in full

Inbound Booking Calls

We answer inbound appointment requests, confirm availability, and lock in bookings directly into your calendar system — in your business name.

Outbound Appointment Calls

Our team contacts your prospects or existing customers to schedule meetings, consultations, or service calls on your behalf.

Confirmation & Reminders

Every appointment is confirmed and reminded — by phone or SMS — significantly reducing no-shows without requiring any action from your team.

Rescheduling Management

When clients need to change a time, we manage the process professionally — preserving the booking and the relationship.

Calendar System Integration

We work with Google Calendar, Microsoft Outlook, Calendly, and most CRM-based scheduling tools. No disruption to your current setup.

Booking Performance Reporting

Regular reporting on bookings made, no-show rates, reschedule volumes, and peak booking periods.

Our Process
How it works
A clear process from briefing to live service, with your approval at every step.
01

Briefing & availability setup

We document your booking rules, available windows, service types, and confirmation preferences.

02

Calendar integration & testing

We connect to your calendar or booking system and test the full workflow end-to-end before going live.

03

Live scheduling

Your appointments start arriving — confirmed, logged, and reminded automatically.

04

Reporting & refinement

Regular reporting on booking volumes and no-show rates. We refine reminders and confirmation timing based on what the data shows.

Common Questions
Frequently asked questions
Straight answers before you commit.
What calendar systems do you integrate with?
We work with Google Calendar, Microsoft Outlook, Calendly, and most CRM-based scheduling platforms. We'll confirm compatibility in your briefing session.
Do you handle after-hours booking calls?
Yes. Our team operates 24/7, so if a customer calls outside your business hours to make a booking, we can handle it immediately — not the next morning.
How do you handle no-shows?
We place confirmation calls and send reminders ahead of each appointment. We can also follow up after a no-show and attempt to reschedule, according to your instructions.
Will we be notified when a booking is made?
Yes. You can receive real-time booking notifications by email, SMS, or via your calendar system — whichever you prefer.
Can you work with our existing scripts and booking process?
Yes. We follow your scripts, booking rules, and communication style. Your process stays intact — we just handle the execution.
Further Reading
How to reduce no-shows in your business

Confirmation calls and reminders are the highest-return no-show prevention strategy available to Australian service businesses. Our guide explains how it works and what results to expect.

Read: How to reduce no-shows →

Ready to hand off your scheduling?

Tell us how your bookings currently work. We'll show you how QRM can take it off your plate.

Get a free quote →