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24/7 Order Taking Service — Australia

Your orders taken accurately. Around the clock.

QRM Australia's trained order-taking agents handle inbound sales calls professionally — processing orders accurately, updating your systems in real time, and ensuring every customer completes their purchase. Available 24/7, including weekends and public holidays.

Accurate Order Processing24/7 — Including Public HolidaysReal-Time System UpdatesFull Order RecordsAustralian-Owned
Accurate Order Processing
24/7 — Including Public Holidays
Real-Time System Updates
Full Order Records
What We Deliver
Our service in full

Inbound Sales Call Handling

Trained agents answer your inbound sales calls professionally, guide customers through their purchase, and confirm order details accurately before processing.

Order Processing & Verification

Orders are entered into your system — whether that's your website backend, a dedicated order management platform, or a spreadsheet-based workflow — with accuracy checks before confirmation.

Real-Time System Integration

We work within your existing order management system so that every order is visible to your fulfilment team immediately — no delays, no transcription errors.

After-Hours & Weekend Coverage

Orders placed outside business hours are captured and processed in real time, not held until the next business day. Customers receive confirmation immediately.

Payment Processing Support

Where your payment gateway allows, agents can assist customers through payment, confirm successful transactions, and issue reference numbers on the call.

Order Volume Reporting

Regular reporting on call volumes, average order value, peak ordering periods, and error rates — giving you full visibility over your inbound sales channel.

Our Process
How it works
A clear process from briefing to live service, with your approval at every step.
01

Briefing & system familiarisation

We learn your product catalogue, pricing, order process, and the system your orders are managed in before a single order is taken.

02

Script & workflow approval

We prepare the order script and confirm the workflow — including how to handle out-of-stock items, delivery queries, and payment issues.

03

Live order taking

Agents begin taking orders. Every call is recorded and every order is logged to your system in real time.

04

Reporting & review

Regular order volume and accuracy reports. We refine processes based on any patterns or recurring issues identified.

Common Questions
Frequently asked questions
Straight answers before you commit.
What order management systems can you work with?
We can work with most web-based order management systems, ecommerce platforms, and CRM tools. We'll confirm compatibility during your briefing.
Can agents process payment during the call?
Yes, where your payment gateway supports agent-assisted transactions. We'll confirm the process and security requirements during setup.
How do you handle out-of-stock or unavailable items?
We follow your defined process — which might include offering alternatives, placing backorders, or advising expected availability. You define the rules; we follow them consistently.
What happens during high-volume periods?
We plan for peak periods — seasonal campaigns, product launches, promotions — in advance, with additional capacity rostered to match expected demand.
Can we receive order confirmations in real time?
Yes. We can configure order confirmations to be sent to your team by email, logged to your system, or both — as orders are placed.

Ready to capture every inbound order, every time?

Tell us about your order volume and systems. We'll come back within one Australian business day with a clear proposal.

Get a free quote →