Skip to main content
Australian-owned & operated — 24/7 support for businesses across Australia
+61 434 717 938contact@qrm.net.au
Home›Call Centre Services›Live Chat Support
← All Call Centre Services
Call Centre Services — Live Chat Support

Real people. Real-time. On your website.

QRM Australia provides live chat support staffed by trained agents — not bots — who respond to your website visitors in real time. Faster responses, better customer experience, and more conversions from the traffic you're already paying for.

Real Agents — Not Bots24/7 CoveragePlatform AgnosticConversion-FocusedAustralian-Owned
Real Agents — Not Bots
24/7 Coverage
Platform Agnostic
Conversion-Focused
What We Deliver
Our service in full

Real-Agent Chat Staffing

Every chat is handled by a trained human agent — not an automated bot. Visitors receive genuine, helpful responses that reflect your brand's tone and expertise.

24/7 Chat Coverage

Your chat widget is staffed around the clock so that a visitor at 11 pm receives the same quality response as one at 11 am — with no automated holding messages.

Platform Integration

We integrate with major live chat platforms — including Zendesk, Intercom, LiveChat, Freshdesk, Tidio, and others. No change to your existing setup is required.

Lead Capture & Qualification

Agents are trained to identify visitor intent, gather contact details, and qualify enquiries before routing them to your sales team — so you receive warm leads, not raw chat logs.

CRM & Ticketing Logging

Every chat transcript is logged to your CRM or ticketing system in real time, with contact details and enquiry summary captured consistently.

Chat Performance Reporting

Monthly reporting on chat volumes, response times, visitor-to-enquiry conversion rate, and common enquiry types — giving you a clear picture of your chat channel's ROI.

Our Process
How it works
A clear process from briefing to live service, with your approval at every step.
01

Platform setup & briefing

We connect to your chosen live chat platform and complete a thorough briefing on your products, services, FAQs, and chat response standards.

02

Response library approval

We build a library of approved responses for common enquiries and submit them for your sign-off before going live.

03

Live chat staffing

Agents begin staffing your chat widget. Every conversation is handled in your brand's voice and logged in real time.

04

Reporting & optimisation

Monthly reports on volume, conversion, and response quality. We expand the response library and refine agent briefings based on emerging patterns.

Common Questions
Frequently asked questions
Straight answers before you commit.
Which live chat platforms do you work with?
We work with Zendesk Chat, Intercom, LiveChat, Freshdesk, Tidio, HubSpot Live Chat, and several others. If you use a platform not on this list, tell us and we'll confirm compatibility.
Will visitors know they're chatting with an external team?
Agents respond in your business name and follow your brand's tone. How much detail you disclose about your team structure is entirely your decision.
How quickly do agents respond to new chats?
Our target is a first response within 30 seconds during all staffed hours. You can specify your own SLA targets and we'll report against them.
Can you qualify leads and pass them to our sales team?
Yes. Agents are trained to identify purchase intent, collect contact details, and either transfer the chat to your team in real time or log a warm lead for follow-up.
What happens to chats outside staffed hours?
If you have any hours that are not staffed, we can configure a professional offline message with a contact form or a callback option — so no visitor leaves empty-handed.

Ready to turn your website visitors into customers?

Tell us your chat platform and volume. We'll come back within one Australian business day with a live chat proposal tailored to your business.

Get a free quote →